tag:status.booqable.com,2005:/historyBooqable Status - Incident History2024-03-28T19:40:08+01:00Booqabletag:status.booqable.com,2005:Incident/184702602023-09-11T17:48:42+02:002023-09-11T17:48:42+02:00Database outage<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:48</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:11</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:11</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>17:00</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.booqable.com,2005:Incident/179547482023-07-25T15:01:48+02:002023-07-25T21:30:02+02:00Background processing interrupted<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>15:01</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:09</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:09</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>13:45</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.booqable.com,2005:Incident/168379552023-04-12T20:54:34+02:002023-04-12T20:54:34+02:00Partial outage<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:54</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>18:00</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>17:53</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.booqable.com,2005:Incident/127175882022-11-04T20:54:16+01:002022-11-04T20:54:16+01:00Degraded performance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:48</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:15</var> CET</small><br><strong>Identified</strong> - We have identified the issue and are scaling up our infrastructure.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> CET</small><br><strong>Investigating</strong> - We are seeing a large increase in requests hitting our database servers. Causing Booqable to have degraded performance.</p>tag:status.booqable.com,2005:Incident/102324732022-06-11T12:39:24+02:002022-06-11T12:39:24+02:00Degraded performance<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>12:39</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>12:20</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>12:05</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>12:01</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.booqable.com,2005:Incident/94002182022-02-24T18:48:36+01:002022-02-24T18:48:36+01:00Major outage<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>17:46</var> CET</small><br><strong>Investigating</strong> - Our hosting infrastructure is experiencing issues. Booqable is currently down. We will report as soon as we have more information</p>tag:status.booqable.com,2005:Incident/93712482022-02-22T11:56:45+01:002022-02-22T11:56:45+01:00Data Processing Delays - Search and listing Affected<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>12:18</var> CET</small><br><strong>Investigating</strong> - Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system will catch up. It could be that search and listing is slower than usual.</p>tag:status.booqable.com,2005:Incident/83084252021-10-25T10:36:27+02:002021-10-25T10:36:27+02:00Outage [DNS issues]<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:36</var> CEST</small><br><strong>Resolved</strong> - We've verified that all parts of Booqable are working correctly again. If you still experience issues, try flushing your DNS cache or contact our support.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:32</var> CEST</small><br><strong>Monitoring</strong> - The main parts of Booqable are back online. We're making some final adjustments and are monitoring the situation. Please contact support if you have any questions.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:30</var> CEST</small><br><strong>Identified</strong> - We've identified the issue in our DNS configuration and applied a fix. It takes a while for these changes to start working properly. The shop and marketing website are back online.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>10:15</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating an issue with the booqable.com DNS server & the encryption certificates that makes it impossible to reach the Booqable application. We will update this once we know more.</p>tag:status.booqable.com,2005:Incident/80077772021-09-26T06:26:28+02:002021-09-26T06:26:28+02:00Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>06:26</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>13:34</var> CEST</small><br><strong>Scheduled</strong> - We'll be performing maintenance to Booqable. During the maintenance, Booqable will run in read-only mode; you can still access all of your data but won't be able to make changes. Your customers can browse the products in your online store but can't perform certain actions during the maintenance window. During the maintenance window, the API and integrations with 3rd-party applications will not be available.</p>tag:status.booqable.com,2005:Incident/76799942021-08-04T17:09:28+02:002021-08-04T17:09:29+02:00Degraded performance<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>17:09</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:09</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:09</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:29</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:28</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.booqable.com,2005:Incident/76146832021-07-27T16:12:38+02:002021-07-27T16:12:38+02:00Degraded performance<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>16:12</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:42</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:28</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>13:27</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.booqable.com,2005:Incident/64364792021-03-02T20:28:09+01:002021-03-02T22:43:03+01:00DNS Failures<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:28</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>18:07</var> CET</small><br><strong>Update</strong> - Our DNS service provider is experiencing a high query load in some regions which results in SERVFAIL on most DNS queries within the affected regions. We will provide updates as soon as we have them.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:28</var> CET</small><br><strong>Update</strong> - It seems that the Google DNS is also not able to resolve in some regions anymore. We are still working on a fix and we'll continue to post updates about the progress.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:24</var> CET</small><br><strong>Investigating</strong> - Our DNS service provider received some reports about resolution failures in certain regions. And they are currently investigating this issue. As a temporary workaround, you can set up the Google DNS in your internet or WIFI settings. See https://developers.google.com/speed/public-dns/docs/using for more details.</p>tag:status.booqable.com,2005:Incident/55887522020-11-18T00:06:53+01:002020-11-18T00:06:53+01:00Search engine performance is impacted<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>00:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>23:24</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>23:24</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>23:23</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>23:18</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>22:33</var> CET</small><br><strong>Update</strong> - We're currently working hard on restoring search functionality. Most things in Booqable except filtering & the Dashboard should work again now. Basic searching should be working now.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>20:58</var> CET</small><br><strong>Identified</strong> - The issue has been identified and our search engine hosting provider has been contacted. We're currently waiting for a response.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>20:48</var> CET</small><br><strong>Investigating</strong> - We're currently investigating an issue where our search engine is failing. We will keep you updated here.</p>tag:status.booqable.com,2005:Incident/55304272020-11-10T16:05:27+01:002020-11-10T16:05:27+01:00Degraded performance<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>16:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>09:59</var> CET</small><br><strong>Identified</strong> - We are experiencing degraded performance. The system might be slow at showing orders or availability. We have identified the issue and are working on a fix.</p>tag:status.booqable.com,2005:Incident/54878962020-11-04T20:03:05+01:002020-11-04T20:03:05+01:00Unable to view or search for products<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>20:03</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>19:16</var> CET</small><br><strong>Monitoring</strong> - Our product search has reindexed all data again. We are monitoring if there are still any issues.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>17:39</var> CET</small><br><strong>Update</strong> - Our product search is reindexing all search data again. Products should start showing up again soon.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>16:09</var> CET</small><br><strong>Identified</strong> - We have identified an issue with the product search. No data has been lost.</p>tag:status.booqable.com,2005:Incident/49049032020-08-21T21:29:12+02:002020-08-21T21:29:12+02:00Duplicate pro forma invoices<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>21:29</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>14:44</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>14:44</var> CEST</small><br><strong>Identified</strong> - This issue only happened for a few seconds, a fix has been implemented</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>14:15</var> CEST</small><br><strong>Investigating</strong> - Due to a failed code deploy, duplicate pro forma invoices may appear for orders. If you encounter duplicate pro forma invoices in your account, please contact support.</p>tag:status.booqable.com,2005:Incident/47332682020-08-10T06:00:31+02:002020-08-10T06:00:31+02:00Data migration for new invoice behaviour<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>06:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>03:43</var> CEST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>15:09</var> CEST</small><br><strong>Scheduled</strong> - During this maintenance window, we will compute order payment statuses and differences between order and invoice totals. It may be that during maintenance, payment statuses are incorrect for a short period of time.</p>tag:status.booqable.com,2005:Incident/47973352020-08-07T00:28:16+02:002020-08-07T00:28:20+02:00Issues with PayPal payments<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>00:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>21:06</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>20:05</var> CEST</small><br><strong>Investigating</strong> - We are noticing issues with PayPal payments, we are investigating this issue</p>tag:status.booqable.com,2005:Incident/36994102020-03-17T23:32:32+01:002020-03-17T23:32:32+01:00Degraded performance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>23:32</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:07</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:43</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:29</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:22</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>18:21</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.booqable.com,2005:Incident/36978182020-03-17T13:08:06+01:002020-03-17T13:08:06+01:00Elevated API Errors<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>13:08</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:10</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>12:10</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:59</var> CET</small><br><strong>Investigating</strong> - We're experiencing an elevated level of API errors and are currently looking into the issue.</p>tag:status.booqable.com,2005:Incident/36942172020-03-16T20:47:25+01:002020-03-16T20:47:25+01:00Timeout errors<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:47</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:25</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:25</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:20</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:20</var> CET</small><br><strong>Investigating</strong> - We're experiencing an elevated level of timeout errors and are currently looking into the issue.</p>tag:status.booqable.com,2005:Incident/32685892019-11-29T17:53:15+01:002019-11-29T17:53:15+01:00Data Processing Delays - Search and listing Affected<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:53</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:19</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:19</var> CET</small><br><strong>Investigating</strong> - Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.</p>tag:status.booqable.com,2005:Incident/32659002019-11-29T01:46:03+01:002019-11-29T01:46:03+01:00Data Processing Delays - Search and listing Affected<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>01:46</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>22:32</var> CET</small><br><strong>Identified</strong> - Our data processing infrastructure is running behind which is causing inaccuracies in the search and listing tools. No data has been lost and the system should be caught up shortly.</p>tag:status.booqable.com,2005:Incident/29424132019-09-01T09:28:50+02:002019-09-01T09:28:50+02:00Hosting outage<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>09:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>21:41</var> CEST</small><br><strong>Update</strong> - Booqable is fully up and running again. We are still monitoring the situation at AWS but we expect no more big issues.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>20:39</var> CEST</small><br><strong>Monitoring</strong> - AWS has located the cause of the outage. Services are being restored. Booqable is working again, we are monitoring the situation.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>19:28</var> CEST</small><br><strong>Update</strong> - AWS is still looking into the cause of the outage. We are monitoring the situation very closely.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>18:27</var> CEST</small><br><strong>Update</strong> - AWS (Amazon Web Services) is still experiencing issues. They are continuing to work toward a resolution to this outage.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:20</var> CEST</small><br><strong>Investigating</strong> - Our hosting provider is experiencing an outage, impacting the majority of our customers. We're working closely together with them to resolve this issue.</p>tag:status.booqable.com,2005:Incident/28384772019-08-09T17:56:59+02:002019-08-09T17:56:59+02:00Web application outage<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>17:56</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:32</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>15:07</var> CEST</small><br><strong>Identified</strong> - We're investigating an issue that caused the Booqable web application to crash during a regular maintenance update. We will keep you updated.</p>